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CLEVELAND CLINIC SUCKS!


FROM SOME OF THE COMMENTS TO THIS POST, I REALIZE THAT CLEVELAND CLINIC HAS GIVEN MUCH WORSE NIGHTMARE TO A LOT OF OTHER PEOPLE. IT IS REALLY SAD TO READ ALL THESE STORIES HERE AND TO KNOW THAT A SO-CALLED PREMIER HEALTHCARE INSTITUTION WOULD TREAT PATIENTS LIKE THAT.

IF PEOPLE VISITING THIS PAGE CAN, IN SOME WAY, ORGANIZE A COLLABORATIVE EFFORT, I AM SURE CLEVELAND CLINIC WILL HAVE TO WAKE UP AND TAKE REMEDIAL STEPS. IF YOU ARE READING THIS POST, PLEASE THINK ABOUT SOME WAYS WE CAN HELP EACH OTHER IN THIS EFFORT.

Cleveland Clinic Experience: A Nightmare

Have you ever been to the Cleveland Clinic Foundation (CCF, or just plain Cleveland Clinic)? If so, chances are you have been harassed by them in one way or the other. Go to the Better(!) Business Bureau website and you will find numerous complaints against them. Remember that it is just a tiny fraction of the people harassed by Cleveland Clinic that would visit the BBB website and a tiny fraction of those would go to the length of actually making a formal complaint. It is another thing that you will be lead to believe that all those complaints on BBB website have been ‘closed’. Dig a little deeper, and you will find the truth about those ‘closure’s!

[There are a lot more complaints against them I found online. Visit the review on Yelp and you can see a tiny link for ‘Filtered’ reviews. May be Yelp did not want to show a low rating for CCF (don’t wonder why) and suppressed most of the bad ratings. Some more ‘filtered’ reviews are here]

I am taking the information from BBB here because I myself have sent a complaint to them, and I know from experience how they handle the complaint, and how CCF has maintained its A+ rating on BBB! The whole thing just disgusts me.

Wonder why such a huge percentage of the complaints against CCF are billing-related? Don’t wonder. Please read a few of them and you will understand. Cleveland Clinic would do the following to take money out of your pocket (and this is from my own experience and from the experience of a lot of other people I have talked with). Even my insurance agent told me that she had been harassed and over-charged in this fashion.

  • They send you a wrong bill, that will have a very high amount due. You may just pay it off without verifying.
  • If you decide to review the bill and talk to them (good luck waiting for the customer representative for at least one hour, who might or might not listen to you properly), they make a ‘promise’ to rectify the mistake.
  • They may send you another wrong bill, add a line that your account would be sent to collections if you do not pay.
  • If you get scared by the ‘collections’ actions and pay up, it is fine.
  • If you decide to talk with them again (good luck again!), you will again hear some ‘promise’, and pay up the entire amount due till that date.
  • The next bill comes with a line that your account has been sent to collections, and that you have not paid anything to them ever!
  • Meanwhile, you will start getting annoying calls every day from some recovery service.
  • Cleveland Clinic would sometimes say that they have received your payment, and sometimes would deny receiving any. The recovery service would continue pestering you saying that they have not received “stop harassment” signal from the CCF. You are in a royal soup!
  • Oh, this is just the beginning. The real circus starts when CCF would charge a lot more from your credit card than what you would approve (and receive a receipt for). In other words, they will steal your money. If you could find that out, good luck talking to their rude customer service people after waiting on line for more than an hour!
  • Is stealing from your credit card account bad? How about charging you for the SAME service multiple times? That’s a special act in the circus by CCF! Or, may be, it’s a course on reviewing bills offered by CCF. By the end of it all, if there is an end at all, you will learn how to review each item on a medical bill.
  • You will never know for sure how much you owe them! If you call the automated service, you will hear some amount. If you go to the QuickPay online system, you may see something different. And, the paper statements may have some altogether different figure!
  • You make a payment on phone, and after a few weeks you call them and tell them that you have already made a payment, they may flatly deny receiving any payments from you
  • The customer service people of CCF are THE WORST I have ever come across. Like any average person in the USA, I have to make numerous calls to customer service department of various companys. But I have never been so disgusted and frustrated as I was almost after each time I talked with the Cleveland Clinic customer service department.
  • The Ombudsman department is nothing but a joke. Don’t even bother disturbing them. Talk with your paper weight, and you will have a much better chance of getting your issues resolved. The most helpful thing I ever got from them was, “it was not our fault. It was a billing-system error.” Sure! the billing-system should be sent to jail, right?

The sunny side is, by the ‘end’ of it all, you may be suffering from high BP and other stress-related problems, and may get admitted to Cleveland Clinic again!

At some point of time, you would wish that you were dead, and Cleveland Clinic may just be the place to go to!

Avoid Cleveland Clinic at any cost. Avoid it like the plague!

Cleveland Clinic Customer Service and Cleveland Clinic Billing Help

  • Call them any time other than between 7 am to 9 am on weekdays and an automated voice will tell you that the best time to call is between 7 am to 9 am on weekdays. If you call during that ‘best’ time, the automated voice will tell you that the ‘best’ time is some other time. Everyone I talked with have been frustrated by this trick.
  • You might be told (more often than not you are not told) that the waiting time is, say, 8 minutes, and your call may not be attended to before a full hour has elapsed.
  • The average wait time I have experienced is about 55 minutes to an hour. That, too, considering the fact I called at around 7:30 am most of the time.
  • The customer service people of CCF are THE WORST I have ever come across. Like any average person in the USA, I have to make numerous calls to customer service department of various companys. But I have never been so disgusted and frustrated as I was almost after each time I talked with the Cleveland Clinic customer service department. They are outright rude, would cut you off in the middle and would not let you talk.
  • If you can somehow explain your issue, you may get some promise to fix the issue. In my experience, and in the experience of the others I have spoken with, those issues have NEVER been fixed.
  • They talk to you as if their billing system glitch is your fault, and it is your duty to reconcile all the statements and bills sent from them ever since you have had the first service at any CCF facility.
  • You think you have paid off the entire amount due, and got a confirmation from the customer service department? Wait for one year! Out of nowhere a balance may appear on your account. Worse, it will be sent to a collections service without your knowledge!

Cleveland Clinic Billing Department

Please go to the BBB complaints page. See how many of the complaints are because CCF have, in a way, stolen their money. I have had the same experience. I had approved, say $600, as a payment to be taken from my credit card amount. After some time, I received a confirmation from the CCF for the same amount with a confirmation number. However, when I checked my credit card statement, CCF had actually taken $799.01 from my account! This is nothing but stealing and credit card fraud. They had all the time to detect it and apologize for it. But they did not.

This happened not just to me. The BBB complaints page show that numerous people have had the same experience. So CCF is well aware of this issue and still has done nothing about it. This makes one suspicious that this is deliberate! It is a shame that Cleveland Clinic, apparently one of the premier healthcare facilities in the USA, would stoop so low for a few extra dollars!

That was just a small part of what the billing department does. Another very common way of taking extra money from the customer is to bill multiple times for the same service performed. I had paid off my May balance in may and June balance in June. later, I found that almost all the items in the May statement had reappeared in June statement. I paid twice for the same thing. When called, the response was, “You have not made any payments in May, ………. Well, I see that you did make a payment, ………. it may be a system error, ………… you see the same items on your July statement and you will have to make the payment, ……….. I will send your account for review.” And that’s that. No remediation. No reimbursement. No apologies. No intention to fix the system.

the whole experience with Cleveland Clinic billing would be a nightmare.

Cleveland Clinic Ombudsman

It might be an understatement to say that the Cleveland Clinic Ombudsman is a joke. Don’t even bother disturbing them. Talk with your paper weight, and you will have a much better chance of getting your issues resolved. The most helpful thing I ever got from them was, “it was not our fault. It was a billing-system error.” Sure! the billing-system should be sent to jail, right?

It’s frustrating to see that someone holding such an important position as an Ombudsman is so callous and void of logic. It was a nightmare to get any point across to that person (mind that, the CCF customer res would get the point much quicker. It’s another thing that they wouldn’t help at all), and even if that person understood the issue, would again forget (deliberately?) in  a few minutes. Sometimes that person would even try to explain the solution to an issue that is completely irrelevant.

Needles s to say that that person was rude and impatient, the type you might expect from Cleveland Clinic.

Avoid Cleveland Clinic At Any Cost

I have been harassed by their billing department for seven months now. I know of others who have also suffered like this. You may find more such people if you visit the BBB complaints page. Any person I have spoken with, that had to deal with Cleveland Clinic at some point in time, has been frustrated and disgusted with their billing department and the customer service. They feel cheated, they feel their money has been stolen by the clinic, and yet there has been no apology from CCF and neither has been any resolutions to the billing system issues.

Cleveland Clinic feels like a trap, a rip-off. Avoid at any cost.

The Role of Cleveland Better(?) Business Bureau

Where would someone go after getting harassed by a large company like the Cleveland Clinic? Better(?) Business Bureau, may be. And what do they do? See for yourself in the BBB complaints page for Cleveland Clinic. The same happened with me, too. After they tried to wear me out by asking for one document after another for a long time, when I took 10 days to make a comprehensive account of all the harassment, I found that they suddenly marked my case as ‘Closed’ with the reason that they determined that CCF has made “good faith effort” to solve the problem! Yeah, the proof of their good faith is all over the complaints page! And what about BBB? Wasn’t it my fault to believe in them, in the first place? The exact same thing has happened with so many other people who complained with BBB with hope for some justice. Better Business Bureau?! Spineless jokers.

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134 Comments »

  1. So glad I found this site. I have been in severe pain, seeing every doctor imaginable only to find out 3 years after giving birth I had a fractured and dislocated rib. The nurse failed to check my status while in labor, so the doctor (who was not scheduled to deliver my baby) had to get on the bed with me. They failed to prop the bed so my sister locked hands with another nurse and acted as my support. Hence, my fractured rib. Would love to find a lawyer to help me!!!

    Comment by Jessyca — November 24, 2015 @ 4:39 PM

    • I was in auto accident on April 8th and I have called their billing dept now on 9 different occasions and that is including two to the ombudsman office and my insurance still as of today’s date for the facility fees have not been submitted. I received a bill stating that they are pending with my insurance but I have called my insurance now on 7 occasions still no claim. I refuse to pay a 4000.00 dollar bill my insurance will pay for if they would just actually do their job AND SUBMIT THE DAMN CLAIM. SO FRUSTRATED!!! I HAVE TT THE BILLING DEPARTMENT NOW AND EVEN BRAD AND KATIE IN THE OMBUDSMAN OFFICE!!!

      Comment by tammy — May 22, 2016 @ 9:32 PM

      • Beware that billing dept might try to act like collections and send you a nasty letter. DON’T PAY THE $4,000. If it’s covered by your insurance, so be it. If the Clinic calls you like they are collectors, tell them that you’re not paying and they can’t collect. You might also say that (for whatever reason) you don’t care if they mess up your credit report. If the Clinic knows they can’t collect, they are more likely to back off IMO. I’ve been wondering if you start complaining around — like, Attorney General? Google where else you can start complaining. BBB has billing complaints about CC on file.

        Take a look at this link http://www.cleveland.com/healthfit/index.ssf/2012/10/cleveland_clinic_patients_othe.html and see if you can contact the writer with your story. A perfect opportunity to be proactive and open your mouth

        Hope it all works out for you somehow.

        Comment by annasdiabetes — May 24, 2016 @ 3:08 AM

    • My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you

      Comment by Tawana Watson — August 3, 2016 @ 5:51 PM

      • I’m glad that you have the courage to do this, Tawana. I have been battling with their billing department for almost a year now. Fortunately my insurance company is taking my side on the matter and is filing grievances on my behalf. I find them (the people who I have dealt with there at the clinic), to be arrogant and rigid and have one agenda: “we’re right, you’re wrong, just give us the money.” And that’s called “healthcare?”

        Comment by gary — October 15, 2016 @ 6:16 AM

  2. Here is a nice one;

    back in 2014, when I still had health insurance, I’d gone through a half completed colonoscopy ( it was aborted half way) and another one done properly. Well here is what happened, before I scheduled my 1st one I asked how much would be my copay, which I was told it would be $500 by a clinic employee.

    For my total surprise I’ve gotten an invoice for $11,000, hospital room, anesthesiologist, doctor etc… for 2 full done colonoscopies.
    Before I done anything, I call Cleveland Clinic and asked how much it would cost someone to get a colonoscopy done without insurance, paying out of pocket for doctor, hospitalization and all, the price was around $1,200 if paid in advance, since they were running a “special”.

    Well, i ask, how can they charge me and my insurance $11,000?

    They are still charging me $1984 for these two colonoscopies even after getting paid more than $6,000 from my insurance!

    Scammers!

    They should behind bars!

    Comment by ana — March 7, 2016 @ 6:57 PM

    • Wait til the Clinic billing starts sending you collection letters… they are NOT collectors but pretend to be. This happened to me AFTER the billing has agreed to set up monthly payments. ‘World Class Care’ is nothing but a paid advertisement. SUCKS

      Comment by annasdiabetes — March 7, 2016 @ 7:14 PM

  3. Drs. Are dishonest and rude. Don’t care about patients. Ombudsman plays mind games and will never support a patient when there is a conflict with one of the doctors. They take care of peeoplevwith a lot of money and treat the rest of the world like dirt.

    Comment by Frances Frances — March 21, 2016 @ 12:11 AM

  4. This is worth the read – note the part specifically about medical bills being paid off. If you are sending them $10 a month, they can’t do a man thing about it, credit reporting-wise.

    March 10, 2015

    Trying to Fix a Credit Report?

    Landmark agreement makes credit fixes simpler

    By Charisse Jones

    New York State’s Attorney General Eric Schneiderman (Photo: Bebeto Matthews, AP)

    NEW YORK — Fixing an error on a credit report may become less of an ordeal for the nation’s roughly 200 million credit users in the wake of a landmark agreement with the largest credit-reporting agencies that aims to make the process fairer to consumers.

    New York State’s Attorney General Eric Schneiderman announced the deal, struck with Experian Information

    Solutions, Equifax Information Services and TransUnion at a news conference Monday. The reforms, he said, will help millions of consumers get the financial help they seek to pay for cars, homes and tuition by clearing up inaccuracies on their credit reports. Though negotiated by Schneiderman, the new rules will be applied nationwide.

    “The credit-reporting system in America … suffers from inaccuracy and often from outright injustice,” Schneiderman said. “The nation’s largest reporting agencies … have accepted to a degree they haven’t in the past the responsibility that comes with that role, to ensure the fairness of the dispute process and their data.”

    Lenders, such as banks and credit card companies, as well as collections agencies, report accounts and payment histories to the credit-reporting companies. Those firms then score an individual’s collective credit data, and that metric is used by creditors to determine

    whether a consumer can get a loan, and what interest they’ll pay if they do. A consumer’s payment history can mean the difference between having to put down a deposit with a utility company, paying higher premiums on an insurance policy and whether they can get a job with some employers.

    Often, when consumers have tried to challenge a negative posting, credit-reporting companies have maintained the negative information based on the lender’s say. Now, the credit-reporting agencies will have to rely on more than the lender’s word and do an independent inquiry into the consumer’s claim.

    “That is a rubber-stamp approach that will no longer take place after today’s agreement,” Schneiderman said. “They have to do their own independent investigation.”

    Other key changes will deal with the reporting of medical debt. At least a fifth of all consumers see their credit negatively affected because of medical debt, and often it is an insurance company’s delayed payment that causes the delinquency, Schneiderman says.

    Going forward, medical debts cannot be reported for 180 days, giving insurance companies time to make good on claims. And the credit-reporting companies will erase previously reported medical debts that have been, or are currently being paid off, instead of leaving them to scar a credit report for seven years.

    Debts, for tickets, fines and other obligations that a consumer did not enter an agreement to pay, can no longer be reported. And under the new plan, consumers whose disputes are not resolved to their satisfaction will get information on what they can do to follow up.

    The Consumer Data Industry Association, the trade group representing the three credit-reporting firms, said in a statement that the agreement came about after months of discussions between it, Schneiderman and other state attorneys.

    “The National Consumer Assistance Plan we are announcing today will enhance our ability to offer accurate reports and make the process of dealing with credit information easier and more transparent for consumers,” said Stuart Pratt, president and CEO of the CDIA. The group added that credit-reporting firms had already been trying to ease the dispute process, including a move in 2013 to allow credit users to upload documents that enabled them to challenge lenders.

    Calls for more transparency in the credit industry have been growing in recent years and have led to changes that include a growing list of financial institutions saying they will offer consumers their credit scores at no cost.

    But the deal announced Monday will bring about the most significant changes to the credit bureaus’ practices since the Fair and Accurate Credit Transactions Act of 2003, which mandated that the agencies provide a free credit report once a year, and the creation of a website where consumers could access them.

    “It’s monumental,” John Ulzheimer, president of consumer education for CreditSesame.com, said of the agreement. “The medical collection changes, as well as

    the changes to the consumer dispute process, are kind of equally the crown jewels of the settlement agreement.”

    A person’s credit history “transcends so many parts of our lives,” he noted. “Not only can it cause you to be denied something that you really shouldn’t have been denied … but even if you are approved for something, like a loan, it can be priced in such a way that’s not reflective of your risk.”

    The changes will roll out over the next several months, and CDIA said that “dialogue continues with additional attorneys general, and further announcements could be made in coming months.”

    Comment by Ed Fred — March 21, 2016 @ 11:23 AM

  5. Wow. I wish I could reblog this

    Comment by annasdiabetes — March 21, 2016 @ 10:06 PM

  6. If everyone who has a major complaint, not in the actual medical care, but regarding scheduling, if one wishes to call it scheduling, office staff, workers who are robots, and the myriad of problems caused by these gatekeeper, uncaring, written dialogues, careless, slower than molasses, unable to think out of the trained box, obnoxious, does not listen only thinks in one direction humans/computers, put our names and contact numbers down and we can ban together to make the clinic what it used to be!!!!’. My aunt was the head surgical nurse for original Dr Crile so I know the clinic.

    Comment by Nancy Lowrie — June 6, 2016 @ 12:02 PM

  7. I have had 2 back-to-back miserable experiences there; I am a longterm patient and have many friends there (including nurses, doctors, and medical assistants). After this last terrible and humiliating treatment, I am considering my options of parting ways (it hurts me to do this, as my doctors there are truly wonderful, and, so are their assistants). If there’s a serious problem, as I’ve discovered, it’s “ducked” “dodged” rather than faced head on to resolution. The “left hand doesn’t know what the right hand is doing,” in my opinion, and, may I add, “it doesn’t care.” They do need to wake up. This is a premiere, worldwide, classic organization. It is a real shame what happens when organizations get too big.

    Comment by just me — June 24, 2016 @ 6:31 AM

  8. These people only cara about building new hospitals around the world and sucking people dry of their money, Its a corporate empire and not a hospital at all. They took over all the great hospitals in Cleveland and around the country to build their “Incredible Name and Astounding Service” and all they are is a piece of shit.

    Comment by James Pavicic Jr — June 26, 2016 @ 3:33 PM

    • My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you

      Comment by Tawana Watson — August 3, 2016 @ 5:53 PM

      • Dear Tawana,

        Could you tell us a bit more about your project – what inspired you for this, where would the article be published, etc?
        As the blog admin, I have access to the email ID of the people commenting here (assuming they provided correct information), and I may email them your contact information.
        I wish I could help you more. Unfortunately, I never saved any of the documents!

        Comment by Raja — August 4, 2016 @ 11:10 AM

  9. Avoid Cleveland Clinic At Any Cost, and I couldn’t agree with this statement more.
    In May I had my first and hopefully last experience with Cleveland Clinic. I came to see an orthopedic doctor for a minor inflammation on a side of my fingernail that I have for over 6 months now. The doc, who hardly speaks English, looked at it, asked a few questions, and said he will give me a medication to take for 2 weeks, and make another appointment. Then he left for some 10 minutes, and returned with a prescription for the med to take only for 1 week, and to be back in 2 weeks.
    I came back in 2 weeks, he took a look at my finger and asked to be back in a month.
    During this time I’ve got my first bill for close to $700, and for the follow up appointment over $300.
    IT MAY NOT SOUND LIKE A LOT OF MONEY, BUT, HEY, IT TOOK FOR A DOC JUST TO LOOK, QUESTION, AND WRITE A PRESCRIPTION FOR 1 WEEK OF ANTIBIOTICS.
    I called billing office, I went to the docs office today. They said all the charges are legit, and I said IT IS A RIP OFF.
    I will avoid this clinic at all cost, unless it is an emergency and I am unconscious.

    Comment by Angelina — June 28, 2016 @ 7:57 PM

    • My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you

      Comment by Tawana Watson — August 3, 2016 @ 5:53 PM

  10. I firmly believe that in regards to their UNTIL BILL ING ISSUE , NO HOPE HERE , BECAUSE THIS PLACE IS BUT TAKING AND MAKING EVEN A PENNEY. THEY WILL NOT BE SHORTED HERE , FACTUALLY.
    IN REGARDS TO THE ARTICLE I WROTE HERE HOW CLEVELAND CLINIC MURDERED MY MOTHER , I AM IN ON THIS , IF WE ALL WROTE TO THE INSPECTOR GENERALS OFFICE AND BOMBARDED THE GOVERNMENT WITH THE FACTUAL PRO OF AND EVIDENCE TO SUPPORT WHAT WE THE PEOPLE ARE STATING IS OCCURRING. CLEVELAND CLINIC IS NOT THE BEST BY FAR , THOUGH THEY MOST LIKELY PAY KICKBACKS TO AVOID ANY PUBLIC EYES. I KNOW THEY PAY KICKBACKS , I HAVE HOW MANY DOCUMENTS SHOWING , NO ONE IS GOING TO LOOSE THEIR PRACTICING LICENSE BECAUSE CLEVELAND CLINIC WILL DO ANY THING IT TAKE BAD OR GOOD TO GET THE RESULT OF WHAT THEY WANT. DO NOT LET THIS INDUSTRY GET AWAY WITH ALL THE SHIT THEY DO , DO AND GET AWAY WITH IT. THE FEDERAL GOVERNMENT HAS WARNED THEM MORE THAN ONCE IN REGARDS TO TAKING MEDICARE PATIENTS AWAY FROM THEM AND CMS . THEY SHUT DOWN CCF MARYMOUNT HOSPITAL LAB DUE TO JEOPARDIZING MAYBE EVEN PATIENTS LIFE ‘S . HOW FRIGHTENING IS THIS WITH YOUR BLOOD WORK , YOUR URINE , YOUR THYROID, and etc. NOTHING BEING CALOBRATED CORRECTLY . THEY ARE ALMOST THE TOP NOTCH FELONIOUS HOSPITAL , THEY GOVERNMENT KNOWS THIS. WARNING AFTER WARNING . I DO KNOW ONE THING FOR CERTAIN NOW THAT WE HAVE NO SAFE , PRIVATE HEALTH RECORDS ANY LONGER . ONE THING THE GOVERNMENT FORGOT ABOUT WAS : I DON’T THINK THEY THOUGHT WELL ON THIS SHARING OUR HEALH RECORDS THROUGH SUCH A COMBINED SYSTEM THAT NOW OUR HEALTH RECORDS ARE NOT SECURE OR SAFE , BEING NO ONE THOUGHT OF OTHER PHYSICIANS AND HOSPITAL CHANGING OUR MEDICAL RECORDS , WHAT A F… – UP THIS IS. SO THEY CAN ACTUALLY GO INTO YOUR RECORDS AND CHANGE THEM , IN MY MOTHER S CASE I WROTE ABOUT ON HERE , THEY DID , CLEVELAND CLINIC ADDED DIAGNOSES SHE NEVER HAD IN HER
    LIFE , PROTECTED , ” NO” , NOT ANY MORE , THIS IS HOW CLEVELAND CLINIC MURDERED HER . SO WHERE SHOULD WE ALL BE HERE ????
    WHAT DOES HIPPA MEAN TO ANY PATIENTS ANYMORE, NOTHING !!!! WHO WOULD EVER THING WE HAVE SUCH A DIRTY SYSTEM . THE PHYSICIANS EXISTED TO CHANGE YOUR ENTIRE MEDICAL HISTORY. WHEN WOULD WE FIND THIS OUT ? AFTER WE ARE DEAD ???.
    SOLUTION , LETS FRIGHTENING FOR OUR PRIVATE AGAIN FOR OUR MEDICAL , HIPPA NO LONGER WORKS TO KEEP OUR MEDICAL RECORDS SECURED , FACT. LETS ALL GET TOGETHER AND DO SOMETHING AND GET CONTROLL OF OUR LIFE NOW , BEFORE IT IS TOO LATE. I KIND OF THINK THAT THE GOVERNMENT PLAN NEED IT THIS WAY. HOW COULD THEY NOT THINK ABOUT THIS ?
    WHO IS IN ?

    Comment by PAmelia JEROUSEK — July 27, 2016 @ 1:46 PM

    • My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you

      Comment by Tawana Watson — August 3, 2016 @ 5:49 PM

  11. My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you

    Comment by Tawana Watson — August 3, 2016 @ 5:48 PM

  12. I have seen a few Clinic doctors and the experience was horrible. Most of their doctors are full of attitudes and it shows. I wish they’d leave their attitudes at home. Oh well.

    The Clinic rheumatologist had refused to prescribe meds to counter a known side effect of steroids. Only after I became persistent, she did prescribe but not without a comment. She had never notified me of the side effects of steroids, never told me it could raise my BP, blood sugar, possibly contribute to osteopenia etc. Then a dermatologist showed quite an attitude too. She had never actually looked at my psoriasis lesions; besides, she refused to prescribe light treatment for it, saying that I should take care of fungus first. Fungus as I found out later, is secondary to psoriasis, which I bet she knew or should have known. She made me feel guilty for the condition I can’t control, and didn’t prescribe anything for this condition. World Class Care, huh? Then a PCP dropped a bomb. She diagnosed me with diabetes and was loud in the process. She literally yelled this diagnosis while I was sitting there in shock. She told me that I had high blood sugar for several years; how am I supposed to know? No one told me, and this wasn’t in My Chart records. Someone should have told me though.

    Their billing department is a nightmare. Instead of sending bills to my insurance, they kept on billing me, and at one point, sent me a letter from supposedly collections but was actually from billing, they just put the word collections at the bottom (but didn’t sign). I immediately cancelled my Dr’s appointment and was already visualizing seeing collectors at my doorstep. What a way to treat patients!

    Now they have a nerve to charge an extra ‘Facility Fee’ of $80 on top of a co-payment. So an appointment can easily cost a $100. Having a low income and being on Social Security, I can’t afford this. I am not sure when exactly the Clinic started doing this, as only about 5 – 6 years ago it wasn’t around. This is how they give back to the community in exchange of enjoying their tax privileges by being a non-profit.

    Overall it’s been a very disappointing experience, and I am not setting my foot at the Clinic for the rest of my natural life.

    Comment by annasdiabetes — August 3, 2016 @ 6:44 PM

    • My experience with the clinic was a nightmare as well. Worst physician, ombudsman is a joke, horrible care….I will NEVER deal with their so called “world class” (lol) treatment again. I would opt for no treatment rather than to deal with them!

      Comment by Frances — August 23, 2016 @ 1:25 PM

  13. I was diagnosed with cancer February, 2016. This came 4 months after starting a new job (temp to hire). This job came 11 months after being unemployed as I was layed off from a job I was at for 16 years. I am currently at Cleveland Clinic for my cancer treatments, tests, and whatnot. I have been making monthly payments the best that I can but apparently according to them, I have not been paying them enough. I requested to be put on monthly payments and they told me I had to pay $600/month. I cannot afford that much. I requested from them financial assistance and they told me I do not qualify (even though my annual income last year was below poverty due to my extended unemployment) because I have insurance. I submitted a letter of hardship several months ago and my account is still under review yet they still didn’t think twice to put my account into collections. I had to have a mastectomy because of the cancer. I was out of work for over three weeks without pay. I had to beg my doctor to let me go back to work (I have a desk job) with restrictions because I needed to pay the clinic and my health insurance was going to be cancelled because I was not able to pay my premium. I still have three more surgeries and 10 more treatments before this is even kinda over and once January 1 comes around I will have another high deductible (thanks Obama) added to my current bill. So the Cleveland Clinic saved me from Cancer but is going to kill me with the stress of the bills. I cannot get anywhere with their billing team. They just talk circles around you and never really answer any questions. You can’t tell if anything has been double billed nor can you tell how much you have actually paid. If the collections agency ruins my credit, I will never pay CCF another dime. You would think that some type of payment per month is better than nothing at all. Had I known what a nightmare this was going to be, I would have sought medical care from University Hospitals.

    Comment by Shelley — August 18, 2016 @ 10:25 AM

    • Shelly, please see a comment above (I copy-pasted it for reference). I believe that this could be a way to make our voices heard.

      “My name is Tawana Watson. I am working on a news article regarding Cleveland Clinic and their poor dealings with patients and the multiple issues with their billing. I would love to interview you about your experience with them if you are willing. You will remain anonymous. If you are interested please call me at 216-309-2355. Thank you”

      Comment by Raja — August 18, 2016 @ 10:43 AM

      • Do you have an email?

        Comment by Frances — August 23, 2016 @ 1:28 PM

    • Can you apply for a disability? This way, you might just qualify for a financial assistance with the Clinic and get an insurance with the lower premiums being on a low income. You’ll also get your meds at a significant discount being on a low income.

      I am not sure that UH is any different, to tell you the truth. Also speak with a social worker, sometimes they know something that no one else does.

      Oh and try talking to the Ombudsman – the clinic has one – but I think there’s an Ombudsman Office in Cleveland. Can’t remember the phone number.

      If collections call – most likely you’ll get to listen to a machine. It’s very rare that a live person calls you. You can request that they stop calling, by writing naturally, as you won’t be able to actually speak to a human being. And they have to listen! Oh yeah. Been there, done that. Then again, you can tell them straight out that you’re not paying and that they can’t collect. Tell them you’re going to file for a bankruptcy and they won’t get a squat from you. You need to be tough with the collectors.

      Good luck, hope you’ll snap out of it all and get through. Hang in there.

      Comment by annasdiabetes — August 18, 2016 @ 1:35 PM

  14. My neurologist recommended I travel 2 days one way to cc. She said they would get several doctors to see me during the one or two days I would be there to find out what exactly what is wrong with me. They are great about doing this she said. While making appointment on the phone, I stressed the distance and expense I would be coming from and was what my neurologist said correct? Yes. So, I traveled painfully in a vehicle using money I didn’t have for A 30 MINUTE APPOINTMENT! !!. The doctor wanted blood tests and “see you in 3 weeks or so”. I started asking wtf? You lied to me about ganging up on me to find out what is wrong with me. They told me they do not do that and who told you that? I almost jumped off the top of the parking garage in despair. Then, looking at my statements later…they charged the insurance company almost $900 for that appointment. Glad I did not get blood drawn there, they were going to send blood off to NON network companies.
    STAY AWAY FROM THESE PIECES OF TRASH THIEVES!!!

    Comment by Scot — September 28, 2016 @ 8:14 AM

  15. I am not setting my foot at the Clinic for the rest of my natural life. Besides their poor service they have a nerve to charge a so-called FACILITY FEE in addition to the co-payment. This way, my appt with a specialist can easily amount to $100. A hundred bucks for one appointment !! And this is not counting lab work etc. ROBBERY ON A HIGHWAY !!!

    This is what they call WORLD-CLASS CARE in their paid adverts. SUCKS

    Comment by Anna — September 29, 2016 @ 3:14 AM

  16. By comparison, Green Rd Medical building doesn’t charge any facility fee, this is UH. Will try them out

    Comment by Anna — September 29, 2016 @ 3:15 AM

  17. Fuck Cleveland Clinic…they fired me☺

    Comment by King — November 4, 2016 @ 9:44 PM

  18. if you are 85+, do not go unless you have an older relative/friend with you to oversee your care.

    Comment by Ingrd Abram — November 13, 2016 @ 10:23 AM

  19. I hope with Donald Trump being elected the Cleveland Clinic will get their 330 million dollars back. This place has gone down hill since losing its funding. Every dept. is short-handed and the people they do have working for them are incompetent.

    Comment by JoAnn — December 7, 2016 @ 2:27 PM

  20. Pain management is very rude there I had surgery twice both times they were rude. Since the surgery I’ve had a few complications which ended to me having more stays in the hospital and they were still rude to me and my husband.

    Comment by Trena — December 13, 2016 @ 2:33 AM

    • Pain management–ha! Have incapacitating, horrible left lower back radiating to side pain, flared up last March for a week. Orthopedic or whatever he was doctor had already given me acetaminaphen with codeine tablets during a previous flare up of this pain, I took one a day for three days, and it did not touch pain. Called to ask for a prescription of a small amount of something stronger. Well, for a whole week I left messages with the nurses for him about my pain, never ever got a callback, and when I called back the nurses always assured me they gave this guy my messages. Please tell me, what was the insurmountable problem of getting help for a 65+ woman in such pain from severe scoliosis and back spasms that I was in tears most of the time? What a mess. If I did my job that way. Why do these people go into medicine if they just kick a patient to the curb. The simple courtesy of a callback wouldn’t have cost them anything.

      Comment by Tuxedo Cat — July 14, 2017 @ 3:22 PM

  21. I was just denied hypertension drugs prescription renewal without any explanation.Drugs were prescribed 3 months ago, time to renew, I’ve asked through Clinic’s MyChart service for renewal and 4 days later received short anonymous notice: “Renewal Denied”. Apparently, Someone out there for some reason wants me dead? I had to take meds every day to prevent kidney failure and I’m running low on meds right now.

    Comment by Stephan Khomyn — February 1, 2017 @ 8:28 PM

  22. I agree.
    I had a colonoscopy and was charged a facility fee.
    For the doctor visit and the procedure.
    How greedy can a company be?
    President Obama tried to stop this devious practice but some high priced lawyers found a way around it.
    They were grandfathered in because their physicians wer under contract before September 2016.
    Only in a corporate world will this happen.
    Shame onm you Cleveland Clinic Greedy Bastages and Fargin Iceholes!!!!

    Comment by longbid — February 23, 2017 @ 9:46 PM

  23. Another colonoscopy from 2006 and I was insured through Kaiser Permanente.
    All my invoices were zeroed out.
    A few months later the company I worked for changed to Medical Mutual.
    Guess what?
    The famous clinic sent me a bill for $6000.00!!!
    I called Kaiser and they told me not to worry.
    I was indeed happy that some insurance company had the customer in
    mind and thwarted the greedy Clinic!

    Comment by longbid — February 23, 2017 @ 9:51 PM

  24. I feel I was over charged for un-necessary procedures that a doctor who I met for the first time. I have treatments sometimes 2-3 times per year and the charges where enormous compared for past procedures. I tried to reach out and explain the charges but I did not have a response. I did contact the Ombudsman and she suggested I reach out to the doctor before I go further with my unfortunate treatments. I live paycheck to paycheck and this is a great financial problem for me. I feel my insurance company paid them more than they should but than I get the runt of the bill after insurance. My insurance company didn’t even question the charges. You would think they could look into my history of my treatments and see the difference in the procedures. I now need another treatment and I’m paying on this last visit. I went to my family doctor, who now is affiliated with Cleveland clinic “SUMMA” and explained my misfortune and he did the procedure for almost nothing. You would think they would look into this mess. I am still waiting for the doctor who did the procedure to call me and work out this misfortune. NOTHING YET!!!

    Comment by tammy — March 16, 2017 @ 1:52 PM

  25. If you think the billing dept is bad try the ED!! A joke!

    Comment by Lindsey Shock — April 25, 2017 @ 4:38 AM

  26. Do Not get an routine eye exam at The Cleveland Clinic. I knew I had to pay out of pocket, but had no idea of the totally unreasonable charges. Already having paid $409 for an eye exam and contact lens exam, I was surprised to receive additional charges of $130 facility fee and another $13 charge for what I do not even know. Really? How to you plan to be competitive if you charge $450 (minus copay) for an eye exam, double the pricing of most centers. ARE YOU KIDDING ME. Billing and Financial Counselors don’t care, they just say, yes, we are pretty pricey for those exams. Never again. I knew better than to get my glasses and contacts there at least. Got them both online. Contacts at Clinic were 3’s the price. Glasses would have been 4x’s more expensive I am sure.

    Comment by Marcy Smith — April 29, 2017 @ 11:58 AM

    • I have one bad experience which I think has overshadowed any other I have had there. I was referred to Psychiatry and Psychology for help with PTSD, dissociative disorder, anxiety, panic attacks, and depression as complications of my epilepsy. I am not making myself a pitiable creature, but these are the facts. The one in charge of the dept. would not find a compatible psychiatrist for me, dismissed me, and was a rude old person. How can someone in a position of helping hurting people be so ignorant and mean? The worst part is I was hurt, angry, but not surprised! Have had other bad experiences, including incompetent counselor who did not even try or even act like he was helping me. Epilepsy Dept. is OK but this psych dept. is an unholy mess. I have to pay for these appointments that only depress me more, and make me look like a newborn fool. I know we all have to pay for the medical care we need, and I don’t mean I am the only patient kicked to the curb like this by these so-called providers, and I know these shitty things happen to many other patients too. Eventually I filed a complaint or whatever it is called with the Ombudsman–nothing settled or even done–and a Neurology department person thought my contacting the Ombudsman was funny. Not too funny to me. Quality care for patients? Now I am laughing.

      Comment by Tuxedo Cat — May 18, 2017 @ 1:59 PM

  27. I have severe scoliosis since age 9. Now that I am getting up there, there has been increased curvature. I always have some pain or discomfort, so it is part of my life. But now and then I get a big flare-up of pain for about a week, to the point nothing relieves it. I called the back “specialist” I had seen once before at CCF, to no avail, as far as help was concerned. The pain got so severe I called to ask for some prescription pain relief, since nothing over the counter helped. I called his office at least once a day for a week to leave messages for some help. Never an answer. Another call and the nurse claimed she had called that morning (I was out, but have an answering machine). Then the next day when I had to call again, she swore up and down she had called me at 4 p.m. the day before. I had been home, awaiting her call. She had never called. The sixties are over, so I know I’m not tripping. A whole week, calling at least twice a day, with no answer, while I was in such pain. Now I have a different pain management doctor, and he is concerned and patient and pretty much the best. How can a “doctor” blow off a patient in so much pain? Like all other patients, paying for med care is important but costly. I resent having to pay for “care” like this. Why do patients have to take a trip through hell seeking help?

    Comment by Tuxedo Cat — May 19, 2017 @ 4:10 PM

  28. The Cleveland Clinic is obviously nothing more than an uncaring factory. Sure, there are individuals who have good results, as long as everything can be done the same without deviation. Hope Toby Cosgrove enjoyed his time at Mar-a-Lago at the recent charity event in February 2017 with the rest of the Cleveland snobs instead of operating his hospital with diligence and care instead of negligence and malice.

    Comment by Brent D. Berkman, CFE, CPA/CFF, CGMA — June 1, 2017 @ 10:27 AM

  29. I had the worst experience ever . I had the bad idea to get a second opinion at Cleveland clinic. The doctor recommended an unnecessary biopsy .
    When I said unnecessary it’s because my case has been reviewed by another physician.
    That cost over $25,000.00 for 5 minutes procedure ,
    I have to call back several times to obtain my results.
    Never received a bill until one day a collection company call me requesting $2,267.67.
    They made me aware that they can’t mail a receipt until acct is paid off.
    The hospital look like a money factory machine and a School of Medicine .Doctors let students walk into your Room without requesting prior authorization from patients first.This incidente happened at Cleveland clinic in Weston .The doctor was a colon and rectum specialist .
    So far the worst hospital in south Florida to be

    Comment by Dayana — June 7, 2017 @ 7:21 PM

  30. Both my mother and I have had nothing but problems with the Cleveland clinic. My old docs said “go to Cleveland, you will get great comprehensive care”. What a joke. None of the specialist want to talk to each other and you wind up with fellows that you ended up teaching. The first one told me my disease was dormant. No such thing. Then he ordered an MRI. They did not get pre approval from my insurance company and wanted my to pay $9000. Went back 30 days later and there was a new fellow. He told me I had MS. Really? I’m glad you think so I was diagnosed with that here 12 years ago. He walk out of the room. Came back in a few minutes later and said he didn’t have an old MRI to compare it too. I said you should. I was here before. He found it. Excuse himself from the room again. Came back in the room and wanted to talk about treatment options like I was a new patient. I told him the last dr told me my ms was dormant. He said ms doesn’t go dormant it goes into remission. And yours isn’t in remission. Yep. That’s what I told him. I was also told that since I wasn’t on disease modifying I would be in a wheel chair if my MS was active. Also not true. I don’t know who is teaching these doctors! I also have RA so medication interacts. They didn’t know that. That was one problem. Then they sent me to a spine specialist. Had to wait 3 months. Now I’m on a different ins. That doesn’t cover Cleveland clinic. Spine specialist was not my idea, my ra doc idea. After seeing my X-rays. I get there 15 minutes early. Parking lot is full and they have just started to charge for valet parking. Even for the handicapped! How special. I go to check in, they look at my insurance card and tell me I’m not covered under the clinic. I told them I am aware of that. She tells me I have to go to the financial affairs office before I can see the dr. I go down there and they tell me I have to pay the bill up front if I want to see the dr. I asked them how much.( we don’t even know what he is going do). She said probably $1000.00. I need at least $500.00. Do you still want to see him? Yes I want to see him. I drove in from an hour and half away. My RA dr. Thinks I need to see him. I paid it and went back to the reception desk and ask them if I could use the rest room (too much coffee at this point) and they told me NO! Yes, that’s right, they said I was late to my appointment and nurse had been out twice looking for me. By now I am not a happy camper. They took me back , put me in a gown, the dr came looked at the X-ray and said there was nothing he could do for me. Took all of, I don’t know if it was even 5 minutes. I can go on and on and on. Like the time they left me without my anti seizure medicine for a month because the script was written wrong and you can’t get anyone on the phone and the fellows who wrote it are not on my-chart. I am in the process of finding new doctors now. It took me a year to set up all these specialist. I am so tired of this crap. I can’t believe they would want to be treated this way if they were sick.

    Comment by Pam — June 14, 2017 @ 10:02 AM

  31. Subject: went to emergency room for a finger injury. Advised not broke but may have tendon damage as the finger is black and blue and painful as HELL.

    World class service….MY ASS!!!!! I live 20 mins. away and can’t even get “CITY CLASS SERVICE”. Cleveland Clinic is a JOKE!!!!! I spent 46 + mins. on this damn phone, spoke to a live person for probably 15 of those mins. and listend to elevator music for 31 + mins. After all was said and done….I got NOWHERE!!!!

    Comment by Dan — June 28, 2017 @ 12:12 PM

  32. Was at CCF for neck surgery in 2016. Had the surgery and was sent home the next day! I was unable to swallow liquids without choking! Later, I learned thru a summary from my insurance company, that CCF billed them for a 5 day stay in the hospital. It was approved.. I was then sent home in 1 day!!!!!! Had it not been for a visiting home health nurse, I think I would have died. I began running a fever and went back to the surgeon, Dr. Ajit Krishnaney. I was told didn’t think it was an infection. A week later, after a visiting nurse called 911, I ended up in ED with an infection that had spread to my teeth and jaw. Doing better now and will be filing a lawsuit against this sturgeon and CCF soon! If you value your life, stay out if this place! They will send you all over Gods creation for tests and never treat what the tests are showing! They are all about taking in millions, even if it means they watch you die and do nothing! I have never in my lifetime seen a place with more malpractice. I’ve been in the medical field for 23 years and I know it when I see it!

    Comment by Brenda Asbury — July 28, 2017 @ 11:04 AM

  33. I recently shared my experience of my girl friend of 33 years being placed on life support soon after leaving Cleveland Clinic. What has been even worse is the experience that people can’t believe these things can happen in today medical world and I as a veterinarian in small animal practice for over 35 years got caught up in the event full well knowing something bad would ultimately happen as it did.

    Comment by roger E Gussett — July 31, 2017 @ 7:29 PM

  34. Claimed that I owed 100 dollars from 3 years ago. They harassed my elderly parents by calling them daily instead of my residents. I am sure I paid the bill at the time of service but paid them again just to stop the hassassment. I guess they need the money more than I do

    Comment by Annoyed — August 17, 2017 @ 9:14 PM

  35. I had a total knee revision on the August 16 and needed a hinged brace placed on the surgically repaired knee right after the surgery. The physicians assistant for the surgeon put it on me 2 days after the surgery and I assumed it was put on and set correctly at 90 degrees. WRONG. I find out 6 hrs later from a physical therapist who was assigned to work with me that the brace had been incorrectly set at 110 degrees!! I later ask the nurse in charge of my care who the person was who put the brace on me, that I wasn’t happy that it was put on correctly. She tells me the name of the woman and literally less than 10 mins later, I have the physicians assistant enter my room and begin a very nasty rant about how she knows her job, knows how to apply braces and set them etc. Mind you, THERE WAS NO JUSTIFIABLE MEDICAL REASON FOR THIS PA TO ENTER MY ROOM, not there doing follow up work for the surgeon or to check on condition, etc. The whole purpose of that woman entering my room was to bully and harass me because I was aware of a medical mistake she had made and that most likely, I would be making a complaint.
    What a classy way to treat a patient who just had major surgery!! Speaks volumes about the “patients first” and “world class care” mottos that they claim are standard there.

    Comment by Debby H — August 22, 2017 @ 11:42 AM

  36. Had similar problems, a litter easier at CC in Weston Florida.

    Comment by Lynn — September 9, 2017 @ 3:43 PM


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