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Cleveland Clinic Experience: A Nightmare

Have you ever been to the Cleveland Clinic Foundation (CCF, or just plain Cleveland Clinic)? If so, chances are you have been harassed by them in one way or the other. Go to the Better(!) Business Bureau website and you will find numerous complaints against them. Remember that it is just a tiny fraction of the people harassed by Cleveland Clinic that would visit the BBB website and a tiny fraction of those would go to the length of actually making a formal complaint. It is another thing that you will be lead to believe that all those complaints on BBB website have been ‘closed’. Dig a little deeper, and you will find the truth about those ‘closure’s!

[There are a lot more complaints against them I found online. Visit the review on Yelp and you can see a tiny link for ‘Filtered’ reviews. May be Yelp did not want to show a low rating for CCF (don’t wonder why) and suppressed most of the bad ratings. Some more ‘filtered’ reviews are here]

I am taking the information from BBB here because I myself have sent a complaint to them, and I know from experience how they handle the complaint, and how CCF has maintained its A+ rating on BBB! The whole thing just disgusts me.

Wonder why such a huge percentage of the complaints against CCF are billing-related? Don’t wonder. Please read a few of them and you will understand. Cleveland Clinic would do the following to take money out of your pocket (and this is from my own experience and from the experience of a lot of other people I have talked with). Even my insurance agent told me that she had been harassed and over-charged in this fashion.

  • They send you a wrong bill, that will have a very high amount due. You may just pay it off without verifying.
  • If you decide to review the bill and talk to them (good luck waiting for the customer representative for at least one hour, who might or might not listen to you properly), they make a ‘promise’ to rectify the mistake.
  • They may send you another wrong bill, add a line that your account would be sent to collections if you do not pay.
  • If you get scared by the ‘collections’ actions and pay up, it is fine.
  • If you decide to talk with them again (good luck again!), you will again hear some ‘promise’, and pay up the entire amount due till that date.
  • The next bill comes with a line that your account has been sent to collections, and that you have not paid anything to them ever!
  • Meanwhile, you will start getting annoying calls every day from some recovery service.
  • Cleveland Clinic would sometimes say that they have received your payment, and sometimes would deny receiving any. The recovery service would continue pestering you saying that they have not received “stop harassment” signal from the CCF. You are in a royal soup!
  • Oh, this is just the beginning. The real circus starts when CCF would charge a lot more from your credit card than what you would approve (and receive a receipt for). In other words, they will steal your money. If you could find that out, good luck talking to their rude customer service people after waiting on line for more than an hour!
  • Is stealing from your credit card account bad? How about charging you for the SAME service multiple times? That’s a special act in the circus by CCF! Or, may be, it’s a course on reviewing bills offered by CCF. By the end of it all, if there is an end at all, you will learn how to review each item on a medical bill.
  • You will never know for sure how much you owe them! If you call the automated service, you will hear some amount. If you go to the QuickPay online system, you may see something different. And, the paper statements may have some altogether different figure!
  • You make a payment on phone, and after a few weeks you call them and tell them that you have already made a payment, they may flatly deny receiving any payments from you
  • The customer service people of CCF are THE WORST I have ever come across. Like any average person in the USA, I have to make numerous calls to customer service department of various companys. But I have never been so disgusted and frustrated as I was almost after each time I talked with the Cleveland Clinic customer service department.
  • The Ombudsman department is nothing but a joke. Don’t even bother disturbing them. Talk with your paper weight, and you will have a much better chance of getting your issues resolved. The most helpful thing I ever got from them was, “it was not our fault. It was a billing-system error.” Sure! the billing-system should be sent to jail, right?

The sunny side is, by the ‘end’ of it all, you may be suffering from high BP and other stress-related problems, and may get admitted to Cleveland Clinic again!

At some point of time, you would wish that you were dead, and Cleveland Clinic may just be the place to go to!

Avoid Cleveland Clinic at any cost. Avoid it like the plague!

Cleveland Clinic Customer Service and Cleveland Clinic Billing Help

  • Call them any time other than between 7 am to 9 am on weekdays and an automated voice will tell you that the best time to call is between 7 am to 9 am on weekdays. If you call during that ‘best’ time, the automated voice will tell you that the ‘best’ time is some other time. Everyone I talked with have been frustrated by this trick.
  • You might be told (more often than not you are not told) that the waiting time is, say, 8 minutes, and your call may not be attended to before a full hour has elapsed.
  • The average wait time I have experienced is about 55 minutes to an hour. That, too, considering the fact I called at around 7:30 am most of the time.
  • The customer service people of CCF are THE WORST I have ever come across. Like any average person in the USA, I have to make numerous calls to customer service department of various companys. But I have never been so disgusted and frustrated as I was almost after each time I talked with the Cleveland Clinic customer service department. They are outright rude, would cut you off in the middle and would not let you talk.
  • If you can somehow explain your issue, you may get some promise to fix the issue. In my experience, and in the experience of the others I have spoken with, those issues have NEVER been fixed.
  • They talk to you as if their billing system glitch is your fault, and it is your duty to reconcile all the statements and bills sent from them ever since you have had the first service at any CCF facility.
  • You think you have paid off the entire amount due, and got a confirmation from the customer service department? Wait for one year! Out of nowhere a balance may appear on your account. Worse, it will be sent to a collections service without your knowledge!

Cleveland Clinic Billing Department

Please go to the BBB complaints page. See how many of the complaints are because CCF have, in a way, stolen their money. I have had the same experience. I had approved, say $600, as a payment to be taken from my credit card amount. After some time, I received a confirmation from the CCF for the same amount with a confirmation number. However, when I checked my credit card statement, CCF had actually taken $799.01 from my account! This is nothing but stealing and credit card fraud. They had all the time to detect it and apologize for it. But they did not.

This happened not just to me. The BBB complaints page show that numerous people have had the same experience. So CCF is well aware of this issue and still has done nothing about it. This makes one suspicious that this is deliberate! It is a shame that Cleveland Clinic, apparently one of the premier healthcare facilities in the USA, would stoop so low for a few extra dollars!

That was just a small part of what the billing department does. Another very common way of taking extra money from the customer is to bill multiple times for the same service performed. I had paid off my May balance in may and June balance in June. later, I found that almost all the items in the May statement had reappeared in June statement. I paid twice for the same thing. When called, the response was, “You have not made any payments in May, ………. Well, I see that you did make a payment, ………. it may be a system error, ………… you see the same items on your July statement and you will have to make the payment, ……….. I will send your account for review.” And that’s that. No remediation. No reimbursement. No apologies. No intention to fix the system.

the whole experience with Cleveland Clinic billing would be a nightmare.

Cleveland Clinic Ombudsman

It might be an understatement to say that the Cleveland Clinic Ombudsman is a joke. Don’t even bother disturbing them. Talk with your paper weight, and you will have a much better chance of getting your issues resolved. The most helpful thing I ever got from them was, “it was not our fault. It was a billing-system error.” Sure! the billing-system should be sent to jail, right?

It’s frustrating to see that someone holding such an important position as an Ombudsman is so callous and void of logic. It was a nightmare to get any point across to that person (mind that, the CCF customer res would get the point much quicker. It’s another thing that they wouldn’t help at all), and even if that person understood the issue, would again forget (deliberately?) in  a few minutes. Sometimes that person would even try to explain the solution to an issue that is completely irrelevant.

Needles s to say that that person was rude and impatient, the type you might expect from Cleveland Clinic.

Avoid Cleveland Clinic At Any Cost

I have been harassed by their billing department for seven months now. I know of others who have also suffered like this. You may find more such people if you visit the BBB complaints page. Any person I have spoken with, that had to deal with Cleveland Clinic at some point in time, has been frustrated and disgusted with their billing department and the customer service. They feel cheated, they feel their money has been stolen by the clinic, and yet there has been no apology from CCF and neither has been any resolutions to the billing system issues.

Cleveland Clinic feels like a trap, a rip-off. Avoid at any cost.

The Role of Cleveland Better(?) Business Bureau

Where would someone go after getting harassed by a large company like the Cleveland Clinic? Better(?) Business Bureau, may be. And what do they do? See for yourself in the BBB complaints page for Cleveland Clinic. The same happened with me, too. After they tried to wear me out by asking for one document after another for a long time, when I took 10 days to make a comprehensive account of all the harassment, I found that they suddenly marked my case as ‘Closed’ with the reason that they determined that CCF has made “good faith effort” to solve the problem! Yeah, the proof of their good faith is all over the complaints page! And what about BBB? Wasn’t it my fault to believe in them, in the first place? The exact same thing has happened with so many other people who complained with BBB with hope for some justice. Better Business Bureau?! Spineless jokers.



  1. I couldn’t agree more. They have figured out the art of covering their ass and making 10X more revenue by continuing to refer you to specialist after specialist because all the doctor are cowards that are afraid of a prescription pad unless it’s cybalta or some other cross prescribed useless $200 + prescription!!

    Comment by Andrew — July 10, 2013 @ 1:54 PM

    • I know of a person who was thinking of suing them because they had overcharged him by a lot. No lawyer in the Cleveland area had the balls to fight for him.

      Comment by Raja — July 10, 2013 @ 3:23 PM

      • We need to ban together to speak out against the Great and Powerful CCF, My lawyer asked me if anyone was willing to come forward about the abuse they received from the clinic, Please contact me if you are willing to come forward about abuse from the Great and Powerful CCF, My Lawyer is not afraid to take on The good ole boy club….

        Comment by Rick Morabito — February 17, 2015 @ 5:41 AM

        • I am interested

          Comment by Mac — February 17, 2015 @ 7:25 PM

          • Contact me at my e-mail address.

            Comment by Rick Morabito — March 10, 2015 @ 6:11 AM

        • I am willing to speak with your attorney. I can provide detailed information – I used to work for them.

          Comment by Nikki — February 25, 2015 @ 7:37 AM

          • Nikki Please contact Attorney Brian A. Smith at 330-701-1750 He is not afraid of the great and powerfull CCF and can answer your questions. Rick

            Comment by Rick Morabito — March 10, 2015 @ 6:10 AM

        • I am also interested. I have receipts, paperwork, and documents.

          Comment by Christine — March 24, 2015 @ 7:26 PM

        • You would not believe the stories I have of abuse by the clinic in very interested in being apart of a civil suit.please contact me

          Comment by nichole — March 24, 2015 @ 10:13 PM

        • I was hired very quickly at CCF to an off-site facility. Treated horrible PCNA’S are treated like (correction ) worse than dogs. No lunch, breaks unless you sneak or just don’t care an leave the unit because you are so hungry an drained. My mgr hid in her office wanted to hear all of the bs on the floor but did nothing about it. I had enough after 2 mos. I cried horribly my last shift some nurses were compassionate others laughed an called me a baby. One nurse African American was the bully of the bunch crap an urine all over the floor and told me nastily Clean IT up. I’m done with CCF they are frauds through an through at first I was so proud to be working at a World Class Care Hospital what a joke. Still very sad for the patients some were so neglected. Nurses are in it for the money ONLY. They couldn’t wait for nurses week hoping to get all the freebies. Shopped on line socialized while the PCNA’s busted out butts making the unit what it should be in the first place. Moving on in the Medical Field I believe in hope. thank you for reading I so needed to get this all out so much more to say but I am upset typing this.😔

          Comment by Diane — May 6, 2015 @ 1:23 PM

        • I will come forward just left last week.

          Comment by Diane — May 6, 2015 @ 1:25 PM

    • When I worked for the Great and Powerful they said cover your ass but my ass did not need to be covered because I did my job and the job of 2 other people. Run do not walk !!!!

      Comment by Rick Morabito — February 17, 2015 @ 5:53 AM

  2. My Medical Feedback is a platform for sharing genuine feedback on your experience
    with Medical Service Providers. The feedback may be on Hospitals, Nursing Homes, Doctors, Clinics, Diagnostic Centers, even Pharmacies. Here you can share your experiences for others to benefit, and read other peoples’ experiences to assist you
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    Clinic Reviews

    Comment by Medical Feedback — August 6, 2013 @ 4:26 AM

  3. So true! I wish I had done some research before I used their services. I deeply regret it! I don’t know anything about computer but I wonder if there is a way this page could be made to be the first hit people see when they google Cleveland. It deserves to be so it gets people’s attention right away.

    Comment by pl — August 6, 2013 @ 11:06 PM

  4. Cleveland Clinic is THE WORST. They have the worst reputation, out in “the real world.” The only good press they get is from their marketing gurus. All I hear about the Clinic from outside the Clinic is what a dreadful place it is on all levels.
    I was unfairly told that Iw as being fired because of poor performance. When I gathered inIfo to dispute the reasons I was being fired, and proved them wrong, I was told either resign or I would be fired. Then they tried to strong arm me into signing the severance package. I said I didn’t agree with it and wanted to review it with an attorney and all of a sudden I was told I either sign it or I would be blacklisted from CCF. I spoke with several attorneys and they wanted nothing to do with the case, because they don’t have the balls to fight the CCF. Finally, I got free legal advice from Legal Aid and was told CCF was known for firing ees for no reason and that I could fight it but it would drag out for years and wouldn’t be worth the time and energy and $$$ because CCF has an entire team of attorneys who have nothing better to do than threaten people.
    And don’t even get me started on their billing. I’ve never gotten a correct bill from them. THE WORST. Gives me a headache everytime I had to deal with them. I will never EVER get treatment from them unless I am somehow forced to.

    I can’t wait until that place implodes on their own ego. Such a joke. DOesn’t care about patients or the ees. Just care about $$$$$. Sickening. I wish Michael Moore would do a documentary on them

    Comment by mm — September 5, 2013 @ 5:44 PM

    • It’s sad to know about your experience.
      Yes, no Cleveland-area lawyer would take up case against CCF. I have tried that route.

      I had written negative reviews on Yelp, and that got prompt ‘collapsed’. I found that there are way too many negative reviews that got ‘collapsed’ there, so that the overall rating can be above 4.

      Really sickening!

      Comment by Raja — September 6, 2013 @ 9:36 AM

    • Let contact him. CCF sucks

      Comment by edr — November 19, 2013 @ 7:52 PM

      • You are better off working some other place they will chew you up and spit you out, You have saved your health and your mind from destruction. It could be a blessing.

        Comment by Rick Morabito — February 17, 2015 @ 5:33 AM

      • Yes I did save my health and my mind from destruction, but that does not change the fact that they are abusive to there employees and run by the good ole boy club. There needs to be a union or a undercover boss to expose there evil ways, O wait if you have lots of cash you are a shining star to them…I took a large loss in income because they said to me, that is the nurse manager with her RN,BSN said we have to more with less. YA I AM SURE SHE WOULD WORK FOR LESS THAN $60.00 AN HOUR, YA SURE TRADE IN YOUR NICE CAR.O GIVE UP YOUR LAKE HOUSE..A WONDERFUL PLACE TO WORK..

        Comment by Rick Morabito — March 12, 2015 @ 3:33 AM

    • I was “terminated” as well unfairly. This was my first nursing job and the experience was just horrible. There was no help on the floor, Specialty Care Transplant. I was taken into room thinking it was just a meeting between my Clinical Instructor and my coach to go over my progress and walk into a room with 5 people ready to dig my grave. I felt alone and betrayed. The action plan was not followed as I was promised, there were no dates on the papers for me to know how they counted this action plan did not work. I was told 6 shifts and I know when I got called for this meeting it was not 6 shifts. They were ready I was overwhelmed. I got grilled, beat to the ground. Things that were never explained to me I was told I should have done and never did, I did not provide safe care, while there are some colleagues on the floor that honestly should not be, but most are the greatest. There is no resourcing, BS. You are either left to sink or swim! Then one day they can just say, later. I was not even given some kind of warning, they did not even let me finish my shift. I have 3 children and no job within a day!!! I left a great, good paying job for them?? Big mistake! Now I know why so many people leave main campus after their year is up, pretty much everyone in our floor was going to do that. All in all the worst place to work, not worth the time, effort, stress or money!! For the first time in a while I feel stress free, now to find a job!! My patients were my priority from day one! They wanted ME to care for them and were sad when I was not there! So there!! Enough said, lol. CCF, you are horrible to your employees!!!

      Comment by Alex Smith — April 10, 2014 @ 8:01 AM

      • A terrible place to work and I worked at a satellite not much better that the main campus…

        Comment by Rick Morabito — September 4, 2014 @ 11:29 AM

  5. Write/Call Carl Monday channel 8 news. I’VE HAD ENOUGH!!! I’m changing my care over to University Hospital and advice others to do the same.

    Comment by bud — September 27, 2013 @ 8:33 AM

    • I had written to Ed Gallek of 19ActionNews but did not get any response.

      I heard that UH is better than CCF. I will give it a try.

      Comment by Raja — September 30, 2013 @ 9:17 AM

  6. CCF is the worse place on this planet stay away.

    Comment by Mary Kilos — October 23, 2013 @ 10:14 PM

  7. CCF is the worse place on this planet stay away

    Comment by edr — November 19, 2013 @ 7:53 PM

    • They have learned to twist words and have no respect for anything that doesn’t fit their mold. If you look for a second opinion, you are dirt. Worst health care ever…..

      Comment by SF — May 28, 2015 @ 11:11 PM

  8. A nightmare. My chart records record things I never said, its almost amusing. I was treated like a foul street person when I tried to take part in a “maze walking meditation” which is, apparently, only for skinny white women in Lulumom pants. The facilitator openly sneered as I tried to haul my steroid bloated form around. It was like the worst moments in gym class-and that was their free enrichment program crap! The actual medical care was on par with any decent deep south community health clinic. The core medical workers are a great bunch, as is the cleaning staff.

    Comment by cleanitup — December 7, 2013 @ 6:03 PM


    Comment by LLL — December 16, 2013 @ 2:56 AM

    • What was the collection agency’s name and phone number? I’m actively trying to find my delinquent CCF bill, but no one can tell me where it went! They say one place, but when I call them, THEY don’t have it! And supposedly it was sent to collections 2 months ago!

      Comment by TiKo — January 9, 2014 @ 2:55 PM

  10. I wish I knew about all this. I had lung surgery and they over dosed me on narcotics less than 12 hrs after surgery. According to my daughter I was dead . Because they say there was not permanent damage they did nothing wrong.

    Comment by Ken McCahan — January 23, 2014 @ 8:12 PM

  11. When I made my first (and probably last) appointment with the CCF I was assured by the nice lady in their financial screening department that I qualified for financial assistance, due to my income. I make just under 27K a year, but am paid on a 1099, so all of my extra income goes to my yearly tax bill. I went ahead made my an appointment to see a doc for high blood pressure. He told me he wanted me to get blood work done and he wanted me to get a mammogram and a pap test. Naively, I made the gyno appointment and the mammo appointment, but had to put off the blood work because I had to be fasting to get the tests done. Thank goodness for that, who knows what they would have charged me for the blood work.

    It’s 3 months later, and these are the bills they send me monthly, now threatening to go into collections. They have charged me 76.00 for ‘hospital services’ 310.00 for the HBP appt, 251.00 for the mammogram, and a whopping 436.00 for the pap test!!! The pap test is hidden in a charge they are calling a ‘New Preventative Visit’. Then there are more charges to the tune of 121.00 for more facility charges, 296.00, more radiology charges, 168.00 for lab charges. My total bill: $1,658.00.

    I just got off the phone with a nice billing dept lady who told me they was some sort of mix up in my paper work and I *should* qualify for assistance. I asked her why I was told initially that I *most assuredly* qualified for help and she told me that means I qualified for an appointment. I told her that anyone qualifies for an appointment, and tried to get an answer out of her as to why I was told I DID QUALIFY FOR FINANCIAL AID. I did not misunderstand the woman when I made my initial appointment. And I certainly would never have signed up for a 436.00 dollar pap test that I could get at Planned Parenthood for 40 bucks. She had no real response for me, other than she would resubmit my financial aid application.

    I have a strong feeling I have been hoodwinked and thanks for giving me a place to vent.

    Short version of rant: Do not trust their financial assistance department,

    Comment by Michele — March 31, 2014 @ 10:07 AM

    • I just received yet another collection notice because of CCF services done on 02/27/2013?! I was pre-certified as cleared 100% prior to the services. I have talked to the financial counselors on the phone and in person and they maintain that I shouldn’t owe anything or be sent to collections. I am looking at the form from 02/27/2013 saying that I am cleared 100% covered that I received prior to the services being performed as I type this. The service in question was an ER visit but the same thing has happened with my cancer follow up visits (I was insured at the time of the surgery & chemo Thank God). This has happened at least 4 times since I lost my medical coverage and it has gotten so mind numbingly frustrating that I quit seeing my surgeon / urologist until I am able to find another provider.

      Each time I have been pre-certified 100% covered. I get billed and I send them the “Cleared 100%” forms. This is supposed to “take care of it” but I will get billed 3 or 4 times then it is time to deal with the collection agencies. If I could be compensated for the time that I’ve lost and the stress and misery that I’ve incurred because of CCF and their billing they would owe me a small fortune. The sad part is that unlike some of the others posting here I’ve always been satisfied with the actual services and providers. The billing department however should face criminal prosecution.

      Comment by Eric — October 22, 2014 @ 5:40 PM

  12. Just found this article. It’s from 2012, but the basic info is still valid


    Comment by Michele — March 31, 2014 @ 11:31 AM

  13. I have had the same horrible experience with the billing department at CCF. Its beyond horrible and I will not go to CCF again. All the agents said different accounts of what was going on with my accounts. They were putting in invalid cpt codes and billing in correctly. They sent my bill over to collections even though I called every month inquiring about the bill.

    Comment by g.p — May 7, 2014 @ 6:00 PM

    • I’m in

      Comment by Mac — February 17, 2015 @ 7:22 PM

  14. I too had a bad experience with Cleveland Clinic!!. However, it was there medical treatment which inferioriated me. I this treatment was to my eyes. Another point is they use people for Guinea Pigs. But, I have learned that there is strength in numbers.Therefore, I suggest those who have been mistreated by Cleveland Clinic form an organization to battle this insensitive giant. Please respond to this message if you agree.

    Comment by Dorita Walker B.A. — May 14, 2014 @ 11:54 AM

    • Cleveland Clinic is THE WORS in West Palm Beach. They have the worst reputation, out in “the real world.” The only good press they get is from their marketing gurus. All I hear about the Clinic from outside the Clinic is what a dreadful place it is on all levels.
      I was unfairly told that Iw as being fired because of poor performance. When I gathered inIfo to dispute the reasons I was being fired, and proved them wrong, I was told either resign or I would be fired. Then they tried to strong arm me into signing the severance package. I said I didn’t agree with it and wanted to review it with an attorney and all of a sudden I was told I either sign it or I would be blacklisted from CCF. I spoke with several attorneys and they wanted nothing to do with the case, because they don’t have the balls to fight the CCF. Finally, I got free legal advice from Legal Aid and was told CCF was known for firing ees for no reason and that I could fight it but it would drag out for years and wouldn’t be worth the time and energy and $$$ because CCF has an entire team of attorneys who have nothing better to do than threaten people.
      And don’t even get me started on their billing. I’ve never gotten a correct bill from them. THE WORST. Gives me a headache everytime I had to deal with them. I will never EVER get treatment from them unless I am somehow forced to.

      I can’t wait until that place implodes on their own ego. Such a joke. DOesn’t care about patients or the ees. Just care about $$$$$. Sickening. I wish Michael Moore would do a documentary on them

      Comment by CCF West Palm Beach Worse! — May 21, 2014 @ 8:14 PM

    • I’m in

      Comment by Mac — February 17, 2015 @ 7:22 PM

    • I agree

      Comment by Mac — February 17, 2015 @ 7:23 PM

    • count me in

      Comment by Mac — February 17, 2015 @ 7:23 PM

  15. I went to the Clinic’s ER a few days ago. I complained of a severe pain #10 in the chest area due to having swallowed a small bone. Dr Devin Harper, a resident, treated me as if I was a drug addict. I was unable to swallow anything due to the extreme pain it caused, so naturally I asked for a pain med to be administered by injection. His response was, “Is that what you’re here for?” He showed absolutely no compassion whatsoever, when I rocked back & forth in pain, he merely asked, “Does this help?” My answer was No! for both. For godsakes, I am NOT a drug addict, I came in to relieve the severe pain. According to “Patients Rights & Responsibilities” booklet, my rights as to the Pain Management are, I quote, “to have pain assessed and managed appropriately”; therefore this right was violated. The doc didn’t perform a physical examination and he didn’t believe a single word I was saying. I was unable to swallow, yet he gave me an oral med that numbed my mouth but did nothing to the chest pain. The timing was perfect, right before the discharge. I was discharged with high blood pressure, rapid pulse about 112, respirations about 40/min, and still in severe pain. The only good thing was a Cab Voucher but you have to inquire about it. The nurse’s response was, “Oh, I don’t know if we still do it, but let me ask the Social Worker”, and of course she returned with a yellow voucher. I bet she knew but wouldn’t volunteer.

    I returned home & spend a weekend of hell. Being in extreme pain yet wasn’t even able to go to the pharmacy due to that, and wouldn’t call 911 again for the obvious reason. I emailed the Clinic about all this, received a reply that was a no-answer. Turns out, I asked a difficult question to answer in e-mail. Yea they would much rather talk to me, maybe, so there’s nothing in writing, vs e-mail when everything is in writing. Furthermore, it reads, “The medical professionals at Cleveland Clinic cannot provide a medical opinion without the appropriate clinical information, including review of a complete medical history & by performing a physical examination…” I am not sure if this refers to the ER doc or anyone else. The ER doc had all the info on the computer, he did have my medical number. I would say he definitely didn’t review anything yet jumped to the conclusion that I am a drug addict. SUCKS.

    I state for the record that I am NOT a drug addict, and never had been. But talking to the Cleveland Clinic is like talking to the walls.

    Things of this nature happen more often than not. I used to work in one of the Clinic’s hospitals. Here’s the scenario: a patient requested a pain med that was prescribed by their physician, and the nurse makes the following comment at the nursing station: “He/she is addicted.” I don’t know what’s wrong with everybody that they just label people no matter what.

    As for me, I am offended. Am still in pain but wouldn’t even think of calling 911 or seeing anyone at the Clinic, want to spare myself some further embarrassment.

    If the above are the fine examples of the World Class Care that according to the commercials, everyone deserves, then I would say no thanks.

    Comment by Anna — June 3, 2014 @ 5:36 AM

    • i had a similar issue. i went in there for chest pains, thinking a muscle dr could help educate me on if the chest pains and muscle pains were related.

      i wrote a 16 page outline (that i wanted to give prior so they could look at my situation) that i havent been able to breathe for 4 months now while working. the guy shoved me out of the office within 5 minutes, he tried changing my medicines which were working fine that i get from my regular doctor, and he tried giving me ones that im allergic to that dont work, he also did not talk about my muscles at all. instead he told me to see a psychiatrist 5 times a week for my breathing issue.

      i was completely shocked at what he said. i havent been able to move or walk or breath right for 4 months now, and he literally said “its all in my head”. not real? not real? ive been in agonizing PAIN. i had to rest on my couch 3 days for 10-12 hours sleep each day just to get my pain low enough to get off the couch to go there. when i tried to explain my level of pain isnt as high as usual because i had just slept the entire night and havent moved much yet he wouldnt even listen.

      i wasnt asking for drugs, i barely take any pills as it is, i take 1m of xanax a day and 2 pain pills a day. for 10 years for regular pain and anxiety, does that sound like a drug addict? i would of been in jail by now if i was.

      im so offended the way i was treated. at first the first 2 people were nice and they seemed to agree i was having muscle issues, then the do comes in and totally starts tlaking about my disability and other things that i wasnt even there for and things that had nothing to do with this that were personal.

      i cam to a chest muscle doctor to be educated on if shortness of breath is related, i left almost in tears and then a immediate rage at the stupidity of this place

      also it took me 2 HOURS to get the people on the phonee to connect me to the correct area for chest pains. i talked to 8 people connecting me to different departments until finally they connected me back to the original one i called in the first place.

      it would of been easier if they told me to just lay at home and die, then i would of saved the car trip and sleep

      Comment by I h8Doctores — March 5, 2015 @ 4:04 PM

  16. The care is this hospital is substandard!!!! This hospital is all about hype and pom-pas attitudes not quality.. wouldn’t send my dog there

    Comment by mary — June 8, 2014 @ 1:06 PM

  17. my niece was a patient at Fairview hospital, she walked in on a Wednesday and died Friday. she was only thirty with two small children, her husband sued cleve. clinic and receivied a 3,5 million dollar settlement. how we all miss her. she died needlessly thanks to Fairview hospital

    Comment by diane miller — July 20, 2014 @ 4:20 PM

  18. My daughter saw her G.I specialist and was billed for a level 5 office visit.No problem with the doc but, the visit was only a routine 15 minute exam. No testing of any sort was done.

    She has a $20 office co-payment which she paid. The CLINIC bills the visit as being done in a hospital setting instead of an office setting. Result a bill close to $500 !!!! The b….h at the billing dept. simply says ,” that’s how we do it here.”

    I am a physician (30 years) and when an exam could have been done just as easily in the parking lot as in the “hospital setting” the Clinic needs to re-evaluate their billing protocol’s.

    They just lost 6 more patients.

    Comment by bill zack — July 25, 2014 @ 9:44 PM

  19. I, too, am a physician. My wife had cosmetic surgery at Cleveland Clinic which included a skin smoothing laser treatment. She ended up with a 4 cm scar on the left side of her face. When I personally called her surgeon’s office after surgery, he personally would not call me back. He had his resident call and his suggestions, without even asking the patient to return for evaluation, was to ‘just see a dermatologist’. Wow! I can’t imagine not calling a patient back personally. She now wears a scar on her face as a result of a surgeon who was overly jealous in his treatment.

    Comment by william feltner — August 2, 2014 @ 3:03 PM

  20. I could not agree with you more , I was an employee for 10 years as inventory control, I was working 11 and 1/2 hours a day and getting paid for 8,I went to work at 2 am to pick up soiled linen and sharps containers. I would order med. supplies for 20 depts. and deliver supplies unload trucks. I asked for help and the response was ( we have to do more with less ) BS. My health was failing and they did not give a shit, I am 60 yrs. old and the stress was killing me. They say they are a world class company. BS. I never had a job where you did not have a union that would fight for you against management. There reputation among many employees is poor. I would not recommend working for them, they will abuse you if you are a hard worker, I could not report the working conditions because there was no support from management. There was also harassment and bullying going on. When I left I was told I needed to reach out to HR,YA RIGHT. They are not a world class company !!! Do not work for them unless you are wanting to be abused used and treated like crap. Many people that are or have worked for them will agree with what I have said, I do not miss working there and I getting my health and my mind back. They need to have a undercover boss work there to see the real way they operate and expose there evil ways….

    Comment by Rick Morabito — September 4, 2014 @ 11:21 AM

    • Could not agree more. I was Hyperthyroid for over one year and the fine Dr’s at Cleveland clinic kept telling me it was stress. Finally went to Summa and inn one day had my blood work done and the next day was in nuclear medicine because my thyroid was so bad and had been for over a year. World class Dr’s what a joke. A patient is treated with little or no respect and I have had only 1 or 2 Docs who even had a clue what they were talking about.

      Comment by Cathy Costner — October 23, 2014 @ 12:20 PM

  21. What Ohio lawyers or firms have successfully litigated against the CC?? contact me directly.. gscottbrehm@yahoo.co or 330-931-1180

    Comment by Scott Brehm — October 30, 2014 @ 1:13 PM

  22. The Cleveland Clinic is terrible. They have medical protocols they follow to makes sure that the milk the maximum out of your insurance. They perform the same unsuccessful procedure on me 11 times, swearing that that the next time it would work to fix a heart ailment. To no avail. How can they justify doing the same procedure 11 times with the same result 11times? They constantly double bill or mix up the billing for items that have already been allowed for by my health insurance. Many of the doctors try to practice real medicine but they have sold their souls to evil empire and must work with in the protocols set by Lord Jackass Toby Cosgrove.

    Once while recovering from heart surgery in-patient for several nights, I had to listen to nurses and orderlies argue about shift changes and other patients in front of my door– this happened several times. How very classless and unprofessional.

    Now my son is suffering through cancer; he is a young man who is active and relatively health. However, after several expensive tests and treatments, they found his cancer to be “too rare” — obviously not easily billable– so they told us, “that is it, that is all we can do. We will just make him comfortable.” My son is active except for the damage done by chemo you would never know that he was sick. This sort of prognosis is ridiculous. We are obviously seeking second opinions and real “World Class” hospital. Sloan Kettering or the Mayo Clinic, but not everyone has our time or resources. ASK Questions–you have to be your own advocate because the Cleveland Clinic is looking for one thing …MONEY via billable procedures.

    If your a Foreign Leader or an Actor or an Oil Sheik, the Cleveland Clinic will use any thing at their disposal to cure you; but if your and average Joe with average insurance– Buyer Beware.

    If you have a run of the mill condition and can put up with the mistreatment and poor billing practices, the Cleveland Clinic is the place for you. However, if you have a serious condition and value your greatest resource, your health, go elsewhere.

    Comment by Toby King — January 6, 2015 @ 12:59 AM

    • The workers at Lodi hospital are afraid that CCF will ruin the small town hospital at Lodi, Yes Akron general is an affiliate of the Great and mighty CCF. Be careful run!!!!!b You can not hide from the great and powerful CCF. God help us!!!!!

      Comment by Rick Morabito — February 17, 2015 @ 5:20 AM

    • The Great and powerful CCF is run by the good ole boy club ask the nurses at Medina Hospital, When I was at there ER,someone stated that you have to be a bobblehead around here. Do not drink the koolaid. Run but you can not hide from the Great and powerful !!!!

      Comment by Rick Morabito — February 17, 2015 @ 5:29 AM

      • Money talks at the great and powerful CCF but they do fear a good lawyer, Call Brian, there are whistleblower laws that will allow you to speak out without being targeted , watch the movie about Erin Brockovich..

        Comment by Rick Morabito — March 12, 2015 @ 3:20 AM

        • I called him.He has no experience with CCF and is not a medical malpractice laywer.

          Comment by Mac — March 12, 2015 @ 2:08 PM

          • He will be handling my wage dispute and maybe can help you or refer you to medical malpractice lawyer?

            Comment by Rick Morabito — March 25, 2015 @ 3:41 AM

  23. I worked for the hospital and I equate them with the devil. I wish people would seek out some of the smaller local hospitals where people actually care about the patient. The Clinic has one goal with Cosgrove at the helm, make money and screw caring for the patient. I’ve seen it and quit working there because of it. PLEASE go to Southwest, St. John’s, St. Vincent, Metro, wherever. Anywhere but the Cleveland Clinic!!!!

    Comment by Diane — January 20, 2015 @ 12:30 AM

  24. After being told it was too bad I did not die because then my case would be worth something, I gave up on legal action. Going to the state medical board was an alternative. Yes, something was accomplished, but nothing that can be “proved.” This was not a billing issue.

    Comment by Ann — January 20, 2015 @ 9:43 AM

  25. This hospital killed my father and would not take responsibility for it. I tried every attorney in Cleveland and because it can’t be “proved” that any one thing cause it, they said they couldn’t help. It was a cumulative lack of care that killed him. Where is the accountability?

    Comment by Mac — February 17, 2015 @ 7:16 PM

  26. Yes, the Cleveland Clinic saved my life in 2011, for which I am very grateful, but the medical bills and all of that stress is killing me!

    Comment by bee — February 21, 2015 @ 8:37 PM

  27. Sorry to pass along this message to everyone if you were not aware, but know this CAN AND MUST be retracted if people genuinely care and speak up

    Within the past 2-years, Cleveland Clinic, MetroHealth, and University Hospitals legally agreed to electronically share patient medical records in real time. Over this same timespan the same three corporate institutions literally acquired EVERY SINGLE private practice that remained in existence, ultimately creating a health care conglomerate monopoly across minimally Northern Ohio.

    I have very serious medical problems that have surpassed 2-years without firm diagnosis or consistent treatment. A few months ago I decided it was time to minimally get a 2nd opinion, if not switch entirely to Metro or UH. I saw a specialist at Metro and was hospitalized at UH since, and they are literally 1 ENTITY of rude, corrupt, unprofessional people who ARE INTIMATELY AWARE of the fact WE HAVE NO OTHER OPTIONS!

    The fundamental right to an unbiased relationship or simply opinion from a doctor no longer exists –they know everything about you as written by the blatant and malicious lies CCF doctors write in every one of our files.

    Comment by Frank Dux — March 20, 2015 @ 8:34 AM

    • They also profile people based on your religion and race oh ya,they can size you up.They are slick.

      Comment by Rick Morabito — March 25, 2015 @ 3:45 AM

  28. Very unfortunately it is true about the records. One MUST get their notes and records and review what is written.

    Comment by Ann — March 20, 2015 @ 9:50 AM

  29. I have been trying for two weeks to get a prescription for a mild tranquilizer. My brother is in hospice and is very, very ill. I had an appointment with my CCF rheumatologist who said the prescription would have to come from my gerontologist. I called that office. Everyone assures me that they have taken care of the problem. I have probably called CCF, Medicare, Express Scripts, and Walgreen’s over 25 times. I still do not have the medication because no one will call the prior authorization number which I have called numerous times. I am so sick of incompetence. Medicare decided that certain meds have to be preauthorized. You can still get them but a prescription that would normally cost $1 will cost you $18.99. I think they want you to pay the exorbitant price. I was on prednisone for 4 years once – no problem. Now, if you have a prescription for prednisone for over 10 days you need authorization. I recently had to go through a three ring circus to get that prescription reordered. It is not enough to just have your doctor send the prescription in. Your doctor has to call and get the preauthorization. I am retired, a senior citizen who does not want to spend the rest of my life holding online for a nurse, which is what happens whenever I call the CCF. The CCF likes to send you to every doctor they can and get you back in 4 months for “Well patient visits” so they can charge you again. Someone came up with creative financing so that when you step into a doctor’s office you pay $60 for the use of the room. For shame!

    Comment by Jeanne — April 11, 2015 @ 2:32 PM

  30. The surgeries for epilepsy on my sister who was 53 was a travesty and harmed her for the rest of her life. The rush for surgery on a smart woman that age was a complete and utter failure with doctors who used her and so many others was for the one and a half million dollars. Pure greed and a rude surgeon. And has had short term memory loss since cleaning the scar tissue and can hardly read or write. Bad doctors!! And she still has the same type and timing as before when she was overdosed by a previous doctor.

    Comment by Elena — May 1, 2015 @ 10:54 AM

  31. My father received excellent, compassioate, responsible care at CC. However, I have been treated rudely & even abusively, by the ombudsman ofc & 2 medical departments. This does not concern billing. It concerns a sense of entitlement, & ego run amok. It’s tragic & disturbing. “Even the best of physicians are hell bound.”

    Comment by RD — May 9, 2015 @ 6:51 PM

  32. Worst medical nightmare ever! They didn’t follow their own bill of rights, had no respect for privacy, and they were bullies. I learned that if I didn’t comply with EVERYTHING the “great and powerful” said, that treatment suffered. Couldn’t even ask questions without being belittled. I experienced no respect whatsoever, subjected to lies, and was put through an emotional experience that nobody should have to endure. I would deny medical care rather than deal with them.

    Comment by SF — May 26, 2015 @ 4:38 PM

  33. My sister went to see a few docs at the Cleveland Clinic(Cleve. OH Campus) and the cost of her treatment was way more than she could afford. She has chronic spinal pain due to an injury she sustained years ago. She is currently waiting to go onto Medicare and has no medical insurance. She has been on Soc. Security Disability only for about 6 months and is under the age of 65. As you know, doctors are not cheap to see – especially at the Cleve. Clinic and most especially if you don’t have any insurance.

    Long story short…the Cleveland Clinic Financial Services Office offered her an option to help assist to pay for her medical services. It is called The Patient Assistance Program. My sister doesn’t know what happened but, somehow she thinks her paperwork was mixed up with someone else’s or, it was simply thrown out and she was given a bill for the FULL AMOUNT of services rendered — instead of receiving any kind of financial assistance. She filled out the necessary paperwork for the financial assistance so, she is very confused as to what is going on???? That is really a breach of contract with the Cleve. Clinic – especially after she signed and dated a legal document (other signatures were also required on this document).

    She said that there is no one to speak with about this. When she calls the Financial Assistance Program office in Brecksville, OH, all she gets is uneducated Customer Assistance workers that know nothing of her circumstances. They told her that if she doesn’t pay the full amount (it’s thousands of dollars she doesn’t have) they will send her delinquent payment notices to a Collection Agency and/or take her to court and sue her. There doesn’t appear to be a Supervisor or Manager that she can speak with, she had asked each time she called and was told “There are no Supervisors here.” Really?????? The Cleve. Clinic must think people are really stupid and willing to go along with all of their lies and total BS. My sister would love to be a part of a class action law suit as well. She can be reached at sgb629@gmail.com.

    Comment by Susan — August 20, 2015 @ 3:52 PM

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